Terms and Conditions of Working Together

These are the terms and conditions of you, the client, working with me, Philip Gledhill via the BradfordHub.co.uk website.

The reason for these terms and conditions is to make sure you fully understand what you will and will not get for your money, and to make sure you and I can work together to our mutual benefit.

The basic facts…

You need a website, and I can make one for you. But there are countless ways to build websites and I want you to understand what type of website you will get.

You will get…

  • A WordPress website.
  • Built using a theme.
  • From StudioPress or GeneratePress.
  • You will provide the website content.
  • I will add that content to the website.
  • If I write the content, that is an extra expense.

Charges and Payment

How do charges and payment work?

I use a menu pricing system and I don’t move on to the next stage of a web design until I’ve been paid for the last one.

How does it work?

There are several services I offer to help you get your small business website. These are…

  • Initial set up of WordPress, adding five pages, and building a navigation bar.
  • Adding the content you provide, to the first five pages of your website, using WordPress.
  • Optional step of helping you write the content.
  • Optimizing your content so Google understands it better.
  • Customizing the design of your website.
  • Adding extra features such as a contact form.

Services I do not provide, and you need to get from a third party.

  • You need to buy a domain name from a domain name seller.
  • You need to buy web hosting from one of the web hosting providers I work with.

Buy only the services you need

I’ve divided the services I offer into packages or stages because many people are competent computer users who, with a little help, can build their own website. This means you only need to pay for the services you want me to perform. There’s no point paying me if you can do much of the work yourself. However, in that case, I must perform my part of the website build before you start adding pages and making major changes to the site. This makes the whole process much simpler and safer for both of us.

Why do I only work with selected web hosts?

There is a massive variation in the services offered by, and the prices charged by different web hosting companies.

For instance, some web hosting companies do not provide business email accounts to match your domain name. You would have to buy and setup your email accounts separately to your web site hosting account.

With thousands of companies available and each offering slightly different ways of setting up your website, it makes sense to stick to a few trusted brands. This saves me time and you money.

What if you already have hosting?

We can still negotiate, but it might take me longer to build or upgrade your site and the final price might be higher.

Turnaround time

There are some things you need to provide me with before I can carryout the work involved in building your site. If I schedule a date for adding content to your site, but you have not provided the content by that date, I have a hole in my schedule. And once that time is gone, it’s gone, I have a period with no income.

I can not schedule a time to do certain jobs until you provide certain content or information etc. So for instance, I must have your content before I can schedule a time to add it you your site.

Who owns the code for your website?

After I build your website, you do not own the computer code the site is made from, and neither do I.

Writing the code for a WordPress website is time consuming and expensive. So businesses build and sell ready-made themes or web designs.

I will build your site from one of these ready-made themes.

So legally, the person who made the theme owns the code used to make your website. But this is not a problem, in fact it’s a good thing, here’s why.

Your web design or theme needs to be constantly reviewed to make sure it is stable, and secure against hackers. Theme designers do this in two ways.

If you use a free theme, you get the security updates for free via your WordPress dashboard. You just click the update button when a security update is released.

If you use a premium or paid for theme you pay an annual license fee, and then you can update your theme via your WordPress dashboard in the same way, by clicking the update button. Premium, or paid for, themes usually have a yearly cost. For instance, the theme I use most is GeneratePress which costs $59.95 for the first year, there is usually a discount for subsequent years. Also see the not on developer licenses below.

Linking to my site from yours & inclusion in my portfolio

My prices are calculated on you providing a small unobtrusive link at the bottom of your website saying for instance “Site Built by Philip Gledhill”. My prices are also calculated on my having the right to use your site as a case study or include your site in my portfolio. All these things help me market and promote my business which means you get a cheaper website. You have the right to refuse me permission to do these things. However, these things are valuable to me and help me keep the cost of your website down. I charge more for websites that do not link to mine and that I can not include as case studies or include in my portfolio.

Why would you buy a theme when you can get one for free?

Paid for themes, or premium themes, are better than free themes. They look better and offer more customization options than free themes.

What is a developer license?

Web designers can buy a license to use premium WordPress themes (designs) or premium WordPress plugins (more powerful contact forms etc) on all the websites that they maintain. They don’t have to buy a license for every site they build. They buy one license that covers 5, 10 or 100 websites. This massively reduces the cost of building each individual website.

However if, after your site is built, you want to cut all ties with your web designer, you would need to buy your own license for each premium theme or premium plugin used on your site.

That is, if you want to keep getting the security updates for any premium theme or plugins you have installed on your site.

Are licenses expensive?

The price varies, I use GeneratePress theme which has an initial license fee of $59.95. In previous years, GeneratePress have offered a 40% renewal discount. So, after your first year you may well get a reduced price to annually renew your license.

If I maintain your website, you don’t need to buy this license. If you want to maintain your own website, you must buy your own license and your own annual renewals.

Domain names

You must pay annually for your domain name, in effect you rent it one year at a time. Although I could buy a domain name for you, I highly recommend you buy your own domain name. Your domain name is too valuable an asset to risk a third party owning it. That way you have, as complete control as you can get, over your own domain name.

Who owns your domain name?
ICANN is the main governing body in charge of domain names. Companies like Google and GoDaddy become accredited by ICANN to resell domain names. Then you register your domain name by paying an annual fee to Google, GoDaddy or similar company.

Most domain name resellers allow you to pay to register your domain for several years in advance. For instance, you could register your domain name for the next five years with a single payment.

Can you lose your domain name?
Yes. If you don’t pay your annual renewal fee, you’ll lose your domain name.

Can I pick any domain name I want?
There are rules around copyrighted business names etc. For instance, if you register a domain name containing another businesses name, you might get sued.

The cost of your domain name and web hosting are annual additional cost to the cost of designing and building your website.

Web Hosting

For site visitors to see your website, it must be placed on a web server that is accessible on the internet. Web hosting companies provide this web space where you put your website.

You pay an annual fee to the web hosting company to host your website.

Web hosting is like having a folder on someone else’s computer where you place the files that make up your website. You pay a monthly or annual fee for your web hosting, and if you don’t pay, the hosting company will delete your website.

The cost of web hosting is an annual additional cost to the cost of web design.

Reviewing your website before it goes live

You’ll want to review your website and check for inaccuracies or typos etc, before it goes live for the public to see. I give an opportunity to do this. But once the site is accepted by you and made live, future updates and changes must be paid for. Unless of course you wish to maintain your own website, which is a realistic option with WordPress based websites.

Additional revisions or design work outside the scope of the project will be charged separately.

Deadlines

If you, the Client, have been late in supplying materials, I will not be held liable for any missed launch date or deadline. Also if you, the Client, have not approved or signed off work on time, at any stage I will not be held liable for any missed launch date or deadline.

Additional expenses

There might be times when you want a feature that needs to be paid for in addition to general website building expenses. For instance, you might want a specific premium WordPress plugin to use on your site. If this is the case we would need to discuss prices for buying the plugin and the cost of setting it up on your website. Each situation would be negotiated individually before the work is carried out.

What devices will your website work on?

The system I use is designed to work well on a wide range of devices, from smartphones to large desktop monitors. However, there are hundreds of devices available, some of which are quite old. So I cannot guarantee your site will look it’s best on every device. But it will look clean and professional on most modern devices.

Who owns your content?

If for instance, you provide me with text you’ve written yourself and photos you’ve taken yourself, that is your content.

However, if you ask me to optimize that content to make it more search engine friendly. The changes I make belong to me, until you pay for the work I did optimizing that content.

At this point, you still own the text you sent me. I only own the changes I’ve made.

When you pay the bill for the work I did optimizing the text, you own the new version of your text including changes I made.

In a nutshell, please don’t use my work without paying me. Most of the time, you pay upfront, so these problems are unlikely to arise.

Image size

Most images and all photos can be reduced in size but not increased in size. So you must provide me with images that are large enough to use on the website. As a rule of thumb, no image you provide me with should be less than 1024 pixels wide. However, some images will need to be bigger than this. Images for page hero header banners for instance should be at least 1920 pixels wide.

Copyright infringement and plagiarism

You must only send files for me add to your website if you have the right to use those files. I have no way of knowing where you get the text, images, or PDF brochures etc that you provide for me to add to your website.

However, you own your website, and you are ultimately responsible for the content on that site.

If you use other people’s words or images on your website, without the right to use them, there’s a good chance you will be caught, and you might get sued.

Suing people for copyright infringement is big business, and automated tools can find any text or images, that you have used without permission. It’s not a person that scours the internet, and your website, for copyright infringement or plagiarism, it’s a robot, similar to a Google Bot.

So never send me text, images or files that you don’t have the right to display on your website.

Disputes and complaints

If any disputes arise from our working together, we both agree to solve any disputes in this way…

  1. We talk about the dispute and try work out a mutually agreeable solution.
  2. We go to arbitration and both agree to be bound by the arbitrator’s decision. We agree to use Alternative Dispute Resolution Scheme, which covers the area I live in. https://www.wyjs.org.uk/adr/

Check back often

In order to protect us both, I may need to change or amend these terms and conditions. So check back often to keep up to date.